Customer Service
Shipping & Delivery
The shipping & handling cost for your order is based on the total value of the order prior to application of any discounts or promotions.
• Standard ground delivery to the lower 48 states will be within 4 to 14 business days once the package has shipped.
• Depending upon the items purchased and the shipping destination, different shipping methods will be available.
• Shipping and handling will be charged at the time of shipment.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• You may also choose to upgrade the shipping method for faster delivery.
• If you choose to upgrade the shipping method, Next Business Day orders must be received by 11:59 a.m. PST and 2nd Business Day orders must be received by 11:59 a.m. PST or your order will not be processed until the following business day.
• Note, no Saturday deliveries.
• Ampere Creations orders are all shipped without a signature required. If you want signature required you must call our customer service department to place your order and a $3.00 signature fee will apply.
• Please allow 1-2 days to process your order. We do not ship on weekends. Orders placed on Friday evening will not be processed until Monday morning.
Depending on your location and the shipping service you select your order can take 1 day and no longer than 5 days.
• With UPS and USPS shipping services you will be able to track your order the entire time in transit. Delivery rates depend on shipping service selected.
USPS Flat rate- $7.99, Delivery Time (Varies on location): 1-6 days USPS 2nd Day Air- $19.99, Delivery Time (Varies on location): 2 Day USPS Next Day Air- $27.99, Delivery Time (Varies on location): Next Day Hawaii, Alaska, and Puerto Rico Shipping: USPS Flat rate- $12.95, Delivery Time (Varies on location): 6-9 days 2-Day and next day unavailable.
• Standard ground delivery to the lower 48 states will be within 4 to 14 business days once the package has shipped.
• Depending upon the items purchased and the shipping destination, different shipping methods will be available.
• Shipping and handling will be charged at the time of shipment.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• You may also choose to upgrade the shipping method for faster delivery.
• If you choose to upgrade the shipping method, Next Business Day orders must be received by 11:59 a.m. PST and 2nd Business Day orders must be received by 11:59 a.m. PST or your order will not be processed until the following business day.
• Note, no Saturday deliveries.
• Ampere Creations orders are all shipped without a signature required. If you want signature required you must call our customer service department to place your order and a $3.00 signature fee will apply.
• Please allow 1-2 days to process your order. We do not ship on weekends. Orders placed on Friday evening will not be processed until Monday morning.
Depending on your location and the shipping service you select your order can take 1 day and no longer than 5 days.
• With UPS and USPS shipping services you will be able to track your order the entire time in transit. Delivery rates depend on shipping service selected.
USPS Flat rate- $7.99, Delivery Time (Varies on location): 1-6 days USPS 2nd Day Air- $19.99, Delivery Time (Varies on location): 2 Day USPS Next Day Air- $27.99, Delivery Time (Varies on location): Next Day Hawaii, Alaska, and Puerto Rico Shipping: USPS Flat rate- $12.95, Delivery Time (Varies on location): 6-9 days 2-Day and next day unavailable.
What is your return/exchange policy?
We stand behind our products! If for any reason you are unhappy with your purchase, please call us at 323-261-5777 Monday through Friday 9am -5pm pst to process your return. No returns will be accepted without prior phone authorization. Please Note-Item(s) must be unused and returned within 30 days after your purchase and there are NO RETURNS on evening bags. Products Purchased on AmpereCreations.com We want you to be happy with your purchase. Web orders are eligible for a full refund or exchange if returned within 5 days of receiving the merchandise.
Items must be undamaged, unused, and with all original tags attached. Sale, discounted, and special order items which are marked FINAL SALE are not eligible for refund or exchange. Shipping charges are not reimbursed for returned purchases.
All returns must meet the following requirements.
• Merchandise must be returned within 5 days of you receiving your order.
• Merchandise must not be damaged.
• Merchandise must have all tags attached.
• Please Note: Shipping and handling charges are not refundable.
• Final Sale and Special Order items may not be returned.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: info@amperecerations.com If you are making an exchange because you would like a different size, style or color, you must pay to ship the item back. The return/exchange value is determined by the price you initially paid for the item. If you need assistance with a wrong item or defective item please call our customer service line at 323-261-5777 Monday through Friday 9am -5pm pst. Products Purchased from other Authorized Ampere Creations Dealers Please return these products to the place of purchase. If you are unable to return the product(s) to the original place of purchase, please call 323-261-5777 Monday through Friday 9am -5pm pst or send an email to info@amperecreations.com and they will be able to further assist you.
Items must be undamaged, unused, and with all original tags attached. Sale, discounted, and special order items which are marked FINAL SALE are not eligible for refund or exchange. Shipping charges are not reimbursed for returned purchases.
All returns must meet the following requirements.
• Merchandise must be returned within 5 days of you receiving your order.
• Merchandise must not be damaged.
• Merchandise must have all tags attached.
• Please Note: Shipping and handling charges are not refundable.
• Final Sale and Special Order items may not be returned.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: info@amperecerations.com If you are making an exchange because you would like a different size, style or color, you must pay to ship the item back. The return/exchange value is determined by the price you initially paid for the item. If you need assistance with a wrong item or defective item please call our customer service line at 323-261-5777 Monday through Friday 9am -5pm pst. Products Purchased from other Authorized Ampere Creations Dealers Please return these products to the place of purchase. If you are unable to return the product(s) to the original place of purchase, please call 323-261-5777 Monday through Friday 9am -5pm pst or send an email to info@amperecreations.com and they will be able to further assist you.
Where do I ship my return or exchange?
Please call us at 323-261-5777 during regular business hours Monday through Friday 9am – 5pm PST to process your return and receive return information and authorization.
No returns will be accepted without prior phone authorization.
No returns will be accepted without prior phone authorization.
When will my credit card be refunded?
If your package arrives at Ampere Creations Returns Department within the timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Ampere Creations.
How do I return a defective product?
We want you to be 100% happy with everything you purchase from AmpereCreations.com You may return any item within 30 days of purchase.
For damages, please contact customer service immediately by calling 323-261-5777 during regular business hours Monday through Friday 9am – 5pm PST.If damaged items are returned without calling for authorization, return shipping will not be refunded.
For damages, please contact customer service immediately by calling 323-261-5777 during regular business hours Monday through Friday 9am – 5pm PST.If damaged items are returned without calling for authorization, return shipping will not be refunded.