FAQs
FREQUENTLY ASKED QUESTIONS:
How do I place an order?
To place an order with us, follow these steps:
- Browse our website and click on "Add to Cart" for the items you wish to purchase.
- Continue shopping if you'd like, and when ready, click on "Shopping Cart" to review your items.
- Adjust quantities if necessary and click on "checkout now" to proceed to payment.
What are my payment options?
- You can pay using major credit cards (Visa, MasterCard, American Express, Discover) or PayPal.
- We also accept credit card payments over the telephone during business hours at (323) 261-5777
How can I contact you?
If you have any questions or inquiries, please feel free to contact our customer service at customerservice@amperecreations.com/ 323-261-5777, Monday to Friday 9am-5pm PST. We are committed to providing excellent customer service and will do our best to assist you with any queries you may have.
How will I know that my order was accepted?
Once you click "Place Order," you will receive an email confirmation, typically within 1-2 business days, to the email address you provided during checkout. This email will include an order number for your reference. Subsequently, you can anticipate receiving your package within approximately 5 to 7 business days from the date it is shipped. If you have any concerns or further inquiries regarding your order, feel free to contact us at customerservice@amperecreations.com/ 323-261-5777, Monday to Friday 9am-5pm PST. We are here to assist you throughout the process.
Can I cancel my order after it has been placed?
Yes, of course, you can cancel your order, but it must be done during the processing timeframe. Once your order has been packed or shipped, cancellation is no longer possible. Therefore, if you wish to cancel your order, please do so as soon as possible after placing it by contacting us at customerservice@amperecreations.com/ 323-261-5777, Monday to Friday 9am-5pm PST. We'll do our best to accommodate your request within the cancellation window.
Can I return an item?
We are committed to ensuring our clients’ satisfaction with our product and service. If, for any reason, you're not satisfied with your purchase, we will assist you in your exchange or return. Please refer to our Exchange & Return policy for further details.
How do I check the status of my order?
To check the status of your order, simply click on the "My Account" link located at the top right-hand side of our website. Here are the possible statuses you may encounter:
- Pending: Payment not received
- Processing: We've received your order and it's being prepared for shipment
- Complete: Your order has been shipped
- On Hold: Applies to orders placed over the phone that are awaiting payment.
What should I do if my order never arrived?
Rest assured; we track all our orders using shipping tracking numbers. If you haven't received your order within 10 days of the purchase date, please don't hesitate to reach out to us. You can contact us at customerservice@amperecreations.com/ 323-261-5777, Monday to Friday 9am-5pm PST. We'll promptly investigate and do our utmost to track your package. In the rare event of a lost package, we take full responsibility and will ensure a resolution. Your satisfaction is our priority.
An item is missing from my shipment?
While we strive for accuracy with each order, occasionally mistakes may occur, especially with large orders. Please accept our sincere apologies for any inconvenience caused. Rest assured; we're committed to rectifying the situation promptly. Simply give us a call or send us an email, and we'll swiftly arrange for the missing item to be shipped to you without delay. Your satisfaction is important to us, and we appreciate your understanding.
How is my order being shipped?
Your orders are shipped using a combination of UPS (United Parcel Service) and USPS (United States Postal Service). For larger orders, we typically prefer UPS due to its safety and reliability. During the checkout process, you will have the option to choose the shipping method that best suits your needs.
How do I create an account?
Creating an account is simple:
- Click on "My Account."
- Select "Log In."
- Choose "Create an Account" and follow the prompts to set up your account.
How accurate are your handbags’ dimensions?
We strive for accuracy in our handbag dimensions, but due to the soft and flexible nature of our bags, a 5% variation may occur. Factors such as measuring the bags when full or flat and empty can lead to slight discrepancies. While we aim to provide precise descriptions, please be aware that dimensions may vary slightly depending on the method of measurement.